Committed to treating our customers fairly   At Advo Group, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.   We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.   Our commitment to you   We will:   Ascertain, by active consultation, your individual needs, preferences and circumstances so that we fully understand your requirements before making any recommendation   Communicate with you in a transparent and respectful manner and provide you with clear, timely supporting documentation and information about the products and service we offer, including fees and charges   provide an objective assessment of suitability when we recommend a policy   not recommend a health insurance policy if we can’t find one we consider suitable for your needs   encourage you to ask if there’s something you don’t understand   give you access to our formal complaints procedure should you become unhappy with our service   ensure that there are no surprises and that your policy ‘delivers’ what is promises to at the point of claim   ensure that we will ‘put something right, if we get something wrong’   provide our staff with continuous training to ensure they have the skills and knowledge to be effective in their roles   How you can help us   To help us give you the most appropriate advice, we will ask you to:   tell us as much as possible about the benefits you provide to your staff and about your requirements for a policy, to enable us to properly assess the kind of policy you need – an indication of budget available is always helpful   let us know about changes of points of contact at your firm, if you move address, telephone/fax numbers that may change or changes in email addresses   let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand   tell us if you think there are ways we can improve our service     Download a copy of this policy here.  1.23mb

ADVO Group Limited Registered Office Orchard Business Centre, St Barnabus Close, Maidstone ME16 0JZ  Registered in England No 4500663. About Advo   Advo Services   Advo Standards   Client Area   Contact Advo    Site Map  The ADVO Group Limited is authorised and regulated by the Financial Services Authority