Treating customers fairly
Committed to treating our customers fairly
The ADVO Group is committed to providing all customers the highest possible standards of service and advice. We fully support the Financial Sevices Authority ‘Treating Customers Fairly’ initiative.
Our commitment to you
We will:
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Ascertain, by active consultation, your individual needs, preferences and circumstances so that we fully understand your requirements before making any recommendation |
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Communicate with you in a transparent and respectful manner and provide you with clear supporting documentation and information about the products and service we offer, including fees and charges |
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Provide an objective assessment of suitability when making a recommendation |
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Ensure as far as possible that you fully understand any product purchased |
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Encourage you to ask if there’s something you don’t understand |
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We recognise that occassionally things can go wrong - if this is the case we will work to "put it right" |
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Provide all staff with continuous training and development to ensure they have the skills and knowledge to be effective in their roles |
How you can help us
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Communicate as much as possible about what you hope to achieve. The better we know what you require the better we can help you achieve and maintain your goals |
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If there are changes in your organisation please let us know |
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Your satisfaction is central to what we do - if there is anything, no matter how trivial that you are not sure about please ask |
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I there is anything that coudl improve your experience please let us know, we welcome feed back whether good or bad |
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