Treating Customers Fairly
Committed to treating our customers fairly
ADVO Group is committed to providing all customers the highest possible standards of service and advice relating to their health insurance policy and the surrounding medical insurance market. We fully support the Financial Services Authority ‘Treating Customers Fairly’ initiative
Our commitment to you
We will:
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Ascertain, by active consultation, your individual needs, preferences and circumstances so that we fully understand your health care requirements before making any insurance recommendation |
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Communicate with you in a transparent and respectful manner and provide you with clear supporting documentation and information about the products and service we offer, including fees and charges |
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Provide an objective assessment of suitability when making a policy, benefit or general health insurance recommendation |
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Ensure as far as possible that you fully understand any product purchased |
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Encourage you to ask if there’s something you don’t understand |
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We recognise that occasionally things can go wrong - if this is the case we will work to "put it right" |
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Provide all staff with continuous health insurance and in-house systems training to ensure they have the skills and knowledge to be effective in their roles |
How you can help us
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Communicate as much as possible about what you hope to achieve. The better we know what you require the better we can help you achieve and maintain your goals |
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If there are changes in your organisation please let us know |
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Your satisfaction is central to what we do - if there is anything, no matter how trivial, that you are not sure about, please ask |
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If there is anything that could improve your experience please let us know, we welcome feed-back whether good or bad |
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