We are multi award-winning employee benefit consultants
tel: 0845 2578833
fax: 01622 769211
email: info@advogroup.co.uk


Treating Customers Fairly

Committed to treating our customers fairly
ADVO Group supports the Financial Conduct Authoritys Treating Customers Fairly initiative and is committed to providing our clients with the highest standards of service and advice. 
Our Commitment:
  Perform a full fact find of your business needs, preferences and circumstances so that we fully understand your requirements before making any recommendations;
  Communicate with you in a transparent and respectful manner and provide clear documentation and information about all recommendations, including fees and charges
  Provide an objective assessment of suitability when making any recommendation
  Ensure as far as possible that you fully understand any purchase
  Encourage you to ask if there’s something you don’t understand
  We recognise that occasionally things can go wrong, and if so we will work to put it right.
  Provide all our staff with ongoing product and systems training.

How you can help us
  Tell us as much as possible about what you hope to achieve. The better we know you, the better we can help you achieve and maintain your goals
  If any changes take place with your membership or organisational structure please let us know 
  Your satisfaction is paramount - if there is anything, no matter how small, that you are not sure about, please ask
  If there is anything that could improve your experience please let us know, we welcome feedback, whether good or bad.

Download a copy of this policy here. Treating Customers Fairly 1.23mb


Solutions from ADVO Group

International Medical Insurance
ADVO can ensure you have the right International policy and support in place to make sure the right medical care and assistance is immediately available.
  Corporate Health
ADVO Groups expertise lies in making connections between insurance providers to contain and manage claims and rising costs.
Group Income Protection
Protect your employees salary with a highly valued employee benefit
  Private Medical Insurance & Life Cover for individuals and families
We will take extremely careful consideration of your particular needs and requirements.
Employee Assistance Programme (EAP)
By implementing Employee Assistance Programmes, a company can help control stress levels by providing assistance on a range of issues.
  Small Business Healthcare
ADVO Group understand that small businesses need competitive employee health benefit premiums without sacrificing levels of service and quality.
Dental Plans
The choice of dental plans is as broad and confusing as the other plans. Once again, this is where ADVO Group can save you a lot of time and trouble by helping you find the right plan.
  ADVO Perks
ADVO PERKS is a discounts and benefits scheme designed to bring savings to employees on a wide range of everyday goods and services